At Adawat, your satisfaction matters to us. We aim to provide quality products and a reliable shopping experience. If you experience an issue with your order, our customer support team is here to help.
1. Exchange Policy
Exchange requests must be submitted within maximum 3 days of receiving your order.
To be eligible for an exchange:
- The product must be unused and in its original condition.
- The product must include its original packaging and accessories, where applicable.
- Proof of purchase or an order number is required.
- Exchanges are subject to product eligibility and availability.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our customer support team within 3 days of delivery.
Provide your order number and clear photos or videos showing the issue.
Our team will review your request and arrange an appropriate solution in accordance with our policy and applicable consumer rights.
3. Non-Exchangeable Products
For hygiene and safety reasons, certain products may not be eligible for exchange once opened or used, unless they are defective or applicable law requires otherwise.
4. Return & Refund Requests
Adawat does not offer refunds or cash returns for purchased products.
Eligible products may be exchanged within 3 days of receiving the order, subject to our exchange policy and conditions.
5. Delivery Fees
Any delivery or collection charges related to an exchange will be communicated to the customer before the exchange is arranged.
6. How to Request an Exchange
To request an exchange, contact Adawat Customer Support through our official WhatsApp channel or website contact page.
Please include:
- Your order number
- The product name
- The reason for the exchange
- Photos or videos
Our team will review your request and guide you through the next steps.
